THE ROLE OF TONGKE-TONGKE VILLAGE GOVERNMENT IN IMPROVING SERVICE QUALITY AT THE VILLAGE OFFICE
Article Sidebar
Public Service
Main Article Content
Abstract
Public services are a series of activities in order to fulfill service needs in accordance with those in the laws and regulations for every citizen and resident, or administrative services formed based on the law The existence of the Tongke - Tongke Village Office is expected to be able to provide the maximum to the people who come. However, the Tongke - Tongke Village Office has been maximized in providing public services to the community. This research aims to find out things descriptively about public services, which are located at the Tongke Village Office - Tongke Sinjai Regency. The results showed that the quality of public services was maximized. In the form of sufficient professionalism of employees in carrying out their duties. as well as existing facilities and infrastructure that are sufficient to support existing public services at the Tongke Village Office - Tongke, the existing services are quite good, therefore there is still a need for improvement by paying attention to the qualifications of employees in providing services. In terms of tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy). In addition, this research was conducted through literature studies or literature studies, in this study checking between libraries and paying attention to supervisory comments was carried out in order to maintain the immutability of the evaluation process, prevent and eliminate misinformation. So with the hope of improving the quality of public services that will be felt by the community. From this it will become a place of public service that has good performance by the community.
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Amiruddin, A., & Arifin, Z. . (2020). Perencanaan Pengembangan Desa Ekowisata Berkelanjutan Berbasis Kearifan Lokal (Study Kasus Desa Tongke – Tongke). Jurnal Ilmiah Administrasita’, 11(1), 16–24. https://doi.org/10.47030/administrasita.v11i1.66
Arifin, Z. . (2020). Pembinaan Kelompok Sadar Wisata (POKDARWIS) Oleh Dinas Pariwisata dan Kebudayaan. Jurnal Ilmiah Administrasita’, 11(2), 139–150. https://doi.org/10.47030/administrasita.v11i2.330
Arifin, Z. . (2018). Ineteraksi Wisatawan Dengan Masyarakat Lokal Di Kawasan Hutan Mangrove Di Desa Tongke-Tongke. Jurnal Ilmiah Administrasita’, 9(1), 49–64. https://doi.org/10.47030/administrasita.v9i1.349
Basyriah, U., Putri, A., & Hasannah, Z. N. (2020). Inovasi Pelayanan Publik di Kantor Desa Landungsari. Prosiding Simposium Nasional’’Tantangan Penyelenggaraan Pemerintahan Di Era Revolusi Indusri 4. O", 440–463.
Fitrawati, F., & Takdir, M. (2022). Implementation of the National Civil Apparatus Competency Policy Strategy in Sinjai Regency. Jurnal Ad’ministrare, 9(1), 169. https://doi.org/10.26858/ja.v9i1.34623
Hutagalung, S. S., Mulyana, N., & Hermawan, D. (2017). Peningkatan Kualitas Pelayanan Publik Bagi Layanan Administrasi Pemerintahan Desa kecamatan Jati Agung Kabupaten Lampung Selatan. Sakai Sambaian : Jurnal Pengabdian Kepada Masyarakat, 1(2), 54–60.
Maga, B., Gosal, R., & Lapian, M. (2017). Peranan Pemerintah Desa Dalam Pelaksanaantugas Administrasi. Jurnal Jurusan Ilmu Pemerintahan, 2(2).
Mahsyar, A. (2011). Masalah Pelayanan Publik di Indonesia Dalam Perspektif Administrasi Publik. Otoritas : Jurnal Ilmu Pemerintahan, 1(2), 81–90. https://doi.org/10.26618/ojip.v1i2.22
Mohi, W. K., & Mahmud, I. (2018). Kualitas Pelayanan Publik di Desa Potanga Kecamatan Boliyohuto Kabupaten Gorontalo. Publik : (Jurnal Ilmu Administrasi), 6(2), 102. https://doi.org/10.31314/pjia.6.2.102-110.2017
Mursak, M. T. (2019). Penguatan Nilai-Nilai Kearifan Lokal Dalam Penyelenggaraan Pemerintahan Desa Di Kecamatan Sinjai Tengah Kabupaten Sinjai. Jurnal Ilmiah Administrasita’, 10(02), 138–145.
Panjaitan, E., Dewi, R., & Angelia, N. (2019). Peranan Pemerintah Desa dalam Meningkatkan Kualitas The Role of the Village Government in Improving the Quality of Administrative Services to the Community. Perspektif, 8(1), 32–38.
Parawangi, A., Malik, I., Ilmu, J., Negara, A., Makassar, U., Ilmu, J., Negara, P., Makassar, U., Ilmu, J., Negara, A., & Makassar, U. (2017). 893-2419-1-Sm (1). Kualitas Pelayanan Di Kantor Desa Parigi Kecamatan Tinggimoncong Kabupaten Gowa, 3(April), 16. http://journal.unismuh.ac.id/index.php/kolaborasi
Prakoso, I. A., Suryaman, M., & Nugraha, B. (2021). Analisis Kualitas Pelayanan Publik di Kantor Desa XYZ Kabupaten Karawang. Journal of Management, 4(2), 233–241. https://doi.org/10.37531/yume.vxix.343
Rasmala, K., & Mursak, M. (2014). Program Studi Ilmu Administrasi Negara 101. Jurnal Ilmiah Administrasita’, Vol 9. No., 101–114.
Silfiah, R. I., & Nabila, A. (2021). Kualitas Pelayanan Publik Dalam Proses. Jurnal Aplikasi Dan Inovasi Ipteks, 4(1), 43–52.
Soares, A., Nurpratiwi, R., & Makmur, M. (2015). Peranan Pemerintah Daerah DalSoares, A., Nurpratiwi, R., & Makmur, M. (2015). Peranan Pemerintah Daerah Dalam Perencanaan Pembangunan Daerah. Jurnal Ilmu Sosial Dan Ilmu Politik Universitas Tribhuwana Tunggadewi, 4(2), 42401.am Perencanaan Pembangunan Dae. Jurnal Ilmu Sosial Dan Ilmu Politik Universitas Tribhuwana Tunggadewi, 4(2), 42401.
Takdir, M., & Jusniaty. (2019). Kapasitas Pemerintah Desa Dalam Mewujudkan Program Prioritas Desa Di Wilayah Pesisir Kabupaten Sinjai. Jurnal Ilmiah Administrasita ISSN 2301-7058, Vol 10(No. 02), 120–130.
Wance, M., Takdir, M., & Ferdian, A. (2023). Remote Indigenous Community Empowerment Policy in Realizing Public Service in Darlale Village , Buru Regency. 8(1), 150–164.
Yayat, R. (2017). Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Di Kecamatan Gamping. Jurnal Ilmiah Magister Ilmu Administrasi (JIMIA), 2, 56–65. http://eprints.uny.ac.id/17523/1/SKRIPSI FULL.pdf
Zunita, & Ratna, P. (2010). Jurnal sosial dan politik. IX(116), 1–9.