LA MADJID. OPTIMALISASI PELAYANAN PUBLIK PERSPEKTIF DAVID OSBORNE . Jurnal Ilmiah Administrasita’, [S. l.], v. 8, n. 2, p. 130–140, 2017. DOI: 10.47030/administrasita.v8i2.166. Disponível em: https://jurnal-umsi.ac.id/index.php/administrasita/article/view/166. Acesso em: 20 oct. 2025.