Jurnal Ilmiah Administrasita'

Efektivitas Program Pemberdayaan Usaha Mikro, Kecil, dan Menengah (UMKM) Dinas Koperasi dan UKM di Kabupaten Kolaka

Hafsha — 2025-12-20

The purpose of this study is to determine the effectiveness of the Micro, Small, and Medium Enterprises (MSME) Empowerment Program implemented by the Office of Cooperatives and MSMEs of Kolaka Regency. This research employs a descriptive research type with a qualitative approach. The study was conducted at the Office of Cooperatives and MSMEs of Kolaka Regency. The informants in this research consisted of the Head of the Office of Cooperatives and MSMEs of Kolaka Regency, the Head of the Micro Business Empowerment Division, office staff, as well as MSME actors who have participated in training, mentoring, and coaching activities within the MSME empowerment program. The types and sources of data used include primary data and secondary data. The results of the study indicate that the MSME empowerment program in Kolaka Regency has not been fully effective. In terms of target accuracy, most program recipients are small business actors who require support; however, some recipients were found to not fully align with the targeted criteria. Regarding the socialization aspect, information dissemination has not been optimal because it has not reached all MSME actors. In the aspect of program goal achievement, training activities have increased entrepreneurs’ knowledge, but they have not significantly impacted income improvement and business independence due to the lack of follow-up mentoring. Meanwhile, the program monitoring aspect has not been carried out systematically because of the absence of a structured evaluation mechanism. Supporting factors of the program include local government support, inter-agency collaboration, and the participation of MSME actors. Inhibiting factors include budget limitations, insufficient comprehensive socialization, and a weak monitoring and evaluation system after the program implementation. Overall, the MSME empowerment program in Kolaka Regency is considered ineffective and requires improvements in socialization, follow-up mentoring, as well as the program’s monitoring and evaluation system.

Penerapan Inovasi Pelayanan Berbasis E-Government terhadap Peningkatan Pelayanan Publik pada Kantor Wilayah Direktorat Jenderal Kekayaan Negara (DJKN) Banten

Ratnawati — 2025-12-24

Service quality and user satisfaction are essential elements that must not be overlooked but instead prioritized in modern public governance, particularly within government institutions that oversee wide operational areas such as the Regional Office of the Directorate General of State Assets (Kanwil DJKN) Banten. This study aims to examine the implementation of e-government–based public service innovations in improving service user satisfaction. The method used in this research is a literature study, utilizing secondary data from various references such as scientific journal articles, government regulations, and other relevant documents related to the research topic. The findings indicate that public service innovation plays a crucial role in shaping a positive public perception of bureaucracy while promoting institutional efficiency and accountability. At Kanwil DJKN Banten, the implementation of e-government–based service innovations such as “APT Online,” “Solider Zone,” “SIAP,” and “SIBINA” has significantly contributed to increasing user satisfaction through faster service delivery, improved accessibility, and transparency in service processes. The implications of this research highlight the importance of strengthening information technology capabilities and ensuring continuous technological development to expand service outreach and enhance bureaucratic responsiveness in line with the increasing complexity of public needs and interests.

Analisis Kualitas Pelayanan Publik di Kantor Kecamatan Kota Masohi Kabupaten Maluku Tengah

Izak Bastian — 2025-12-30

This study aims to analyze the quality of public services at the Masohi City Sub-District Office, Central Maluku Regency, from the perspective of service users. Using a qualitative descriptive approach, the research explores the experiences, perceptions, and expectations of the community regarding public service delivery. Data were collected through in-depth interviews, participatory observation, and document analysis to obtain a comprehensive understanding of the service process and its influencing factors. The study focuses on five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. The findings indicate that the tangible dimension, including physical facilities and infrastructure, provides a basic foundation for service quality, though some improvements are needed to enhance user comfort. Reliability reflects the ability of staff to deliver consistent and accurate services, while responsiveness and empathy demonstrate the staff’s readiness and attentiveness to community needs. The assurance dimension shows that the competence, professionalism, and trustworthiness of staff foster confidence among service users. Despite several strengths, there are areas for improvement, particularly in optimizing physical facilities, administrative procedures, and communication to ensure faster, more efficient, and more satisfactory services. This study concludes that public service quality at the Masohi City Sub-District Office is generally satisfactory but requires continuous improvement. Enhancing staff performance, facilities, and user interaction can increase community satisfaction and strengthen the professional image of the Sub-District Office as a reliable and responsive public service provider.

Analisis Bibliometrik Penerapan Balanced Scorecard Dalam Pengukuran Kinerja Di Sektor Publik

Romi Ali Yuliansah — 2025-12-30

This study analyzes the application of the Balanced Scorecard (BSC) as a performance measurement tool in the Indonesian public sector through a bibliometric approach. BSC, with four main perspectives-financial, customer, internal business processes, and learning and growth-is expected to improve efficiency, accountability, and quality of public services. The research method used was bibliometric analysis with VOSviewer software to map inter-topic relationships in the literature related to BSC in the public sector. The results showed that BSC implementation in Indonesia still faces challenges, such as limited resources and infrastructure. This study provides recommendations for government agencies to implement BSC effectively, through training, technological support, and strong leadership. BSC implementation is expected to help public organizations achieve their strategic goals and increase public trust.

Implementasi Digital Leadership Dalam Pengembangan Kompetensi Digital Pada Pelayanan Publik Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Ambon

Emeria Pentury — 2025-12-30

This study aims to analyze the implementation of digital leadership in developing digital competencies for public service at the Investment and One-Stop Service Office (DPMPTSP) of Ambon City. The research employed a qualitative approach, collecting data through in-depth interviews, observations, and documentation. The findings indicate that DPMPTSP employees possess basic understanding and adequate digital competencies, particularly in the use of electronic licensing systems, data management, and digital communication, although limitations exist in advanced features and system integration. The implementation of digital leadership by the Head of DPMPTSP and related officials encourages training, technology-based learning, and data utilization for decision-making, positively affecting employee motivation and adaptation to digital transformation. The impact of digital leadership is evident in the improvement of speed, transparency, and quality of licensing and investment services, supported by application integration, online complaints, and accessible information technology for the public. Challenges such as limited infrastructure, resistance to change, and human resource capacity are addressed through employee development, cross-sector collaboration, and the establishment of a sustainable digital ecosystem. In conclusion, digital leadership serves as a key factor in creating public services that are effective, efficient, and responsive to societal needs in the digital era.

Coordination antar Stakeholder dalam Pengembangan Pariwisata di Kabupaten Sinjai

Mursak — 2025-12-31

Pengembangan pariwisata di Kabupaten Sinjai menunjukkan potensi ekonomi yang signifikan melalui peningkatan PAD dan berkembangnya destinasi berbasis alam dan komunitas. Namun, efektivitas pengelolaannya masih menghadapi tantangan koordinasi antar-stakeholder, terutama antara pemerintah daerah, pelaku usaha, komunitas lokal, dan lembaga pendukung. Penelitian ini bertujuan menganalisis bentuk koordinasi, faktor yang memengaruhi efektivitasnya, serta merumuskan model koordinasi yang sesuai dalam pengembangan pariwisata daerah. Menggunakan pendekatan kualitatif dengan desain studi kasus, data dikumpulkan melalui wawancara mendalam, observasi partisipatif, dan telaah dokumen kebijakan. Hasil penelitian menunjukkan bahwa koordinasi masih bersifat administratif dan sporadis, ditandai rapat tanpa tindak lanjut, komunikasi yang belum inklusif, serta sinergi program yang terbatas antar-OPD dan komunitas. Kapasitas kelembagaan, kepercayaan sosial, dan kepemimpinan kolaboratif menjadi faktor penentu keberhasilan koordinasi. Penelitian ini merekomendasikan pembentukan forum kolaboratif permanen lintas sektor dan penguatan kapasitas desa wisata untuk menciptakan tata kelola pariwisata yang berkelanjutan dan partisipatif di Kabupaten Sinjai.

COMPETENCY ASSESSMENT SEBAGAI INSTRUMEN PENGUATAN SISTEM MERIT DALAM MANAJEMEN TALENTA ASN DI PEMERINTAH PROVINSI SULAWESI SELATAN

Riska Firdaus — 2025-12-31

Improving the quality of human resources in the civil service is an important part of bureaucratic reform that emphasizes the application of a merit system in filling positions. Competency Assessment is a strategic instrument for assessing the potential, performance, and suitability of employees to the needs of the organization in an objective and measurable manner. This study aims to analyze the implementation of Competency Assessment in the South Sulawesi Provincial Government as part of a merit-based talent management system. The research uses a descriptive qualitative approach with data collection techniques through in-depth interviews, non-participant observation, and documentation studies at the Regional Civil Service Agency (BKD), Human Resource Development Agency (BPSDM), and Organization Bureau. Data analysis was conducted thematically based on the Miles, Huberman, and Saldaña (2019) model. The results show that Competency Assessment has been integrated into a digital talent pool system based on the Nine-Box Talent Matrix to map the potential and performance of ASN. However, the implementation of the assessment is still limited to a small number of employees and has not become the main basis for filling strategic positions. In addition, follow-up on assessment results through coaching feedback activities has not been consistent due to budget and resource constraints. This study recommends a gradual expansion of the scope of assessment, optimization of the use of assessment data in career development, and strengthening of inter-agency coordination in ASN talent management to create a professional, adaptive, and performance-oriented bureaucracy.

Cross Sector Collaboration: Transformasi Digital Layanan Publik Perangkat Daerah Di Pemerintah Provinsi Sulawesi Barat

Fatwandy Nur — 2025-12-31

Kemitraan lintas sektor diperlukan untuk transformasi layanan publik digital di Indonesia. Namun, kapasitas yang tidak memadai, kekurangan infrastruktur, dan kurangnya akuntabilitas masih terlihat di tingkat daerah. Studi kasus ini menyelidiki bagaimana kolaborasi lintas sektor mendukung pelaksanaan SPBE di Pemerintah Provinsi Sulawesi Barat dengan melihat lima aspek: kondisi awal, proses, struktur dan tata kelola, faktor pendorong dan penghambat, dan keluaran dan akuntabilitas. Studi ini dilakukan menggunakan pendekatan kualitatif studi kasus, dengan delapan informan utama yang dipilih secara purposif. Data dikumpulkan melalui wawancara dan observasi partisipatif, serta analisis dokumen. Hasil penelitian menunjukkan: (1) Masalah SDM, infrastruktur, dan koordinasi pada fase awal menghambat adopsi digital, dan (2) proses kolaborasi meningkat secara bertahap melalui pemetaan kebutuhan, penyusunan MoU/PKS, pembentukan tim koordinasi lintas-OPD, forum pengarah, dan keberanian komunikasi (3) Struktur dan tata kelola menggabungkan tim pengarah, teknis, dan evaluasi dengan mekanisme akuntabilitas seperti berita acara, audit inspektorat, dan pelaporan digital (4) Beberapa pendorong utama adalah dukungan pimpinan dan kemitraan strategis seperti (UGM/CfDS, PLN ICON+, Telkom, RRI, dan dukungan pusat), akan tetapi Stabilitas jaringan, disparitas literasi digital, dan keterbatasan anggaran adalah tantangan utama (5) Hasil awal termasuk layanan integrasi seperti Srikandi, keterhubungan SIMPEG nasional, peningkatan konektivitas seperti penarikan FO ke desa, dan peningkatan indeks SPBE dan praktik akuntabilitas kolaboratif. Studi ini memberi kontribusi pada konsep cross sector collaboration yaitu kolaborasi lintas sektor tidak lagi diposisikan sekadar sebagai alat koordinasi, melainkan sebagai instrumen strategis untuk meningkatkan kepercayaan publik terhadap pemerintahan berbasis digital

Government Policies In Preventing Early Marriage In Sinjai Selatan District Sinjai Regency

RISKA — 2025-12-31

This study aims to determine the government's prevention in dealing with early marriage in South Sinjai District, Sinjai Regency. The type of research used is qualitative research, the data sources used are primary and secondary, the number of informants is 3 people. From the results of previous research, it shows that the government's prevention in dealing with early marriage in Sinjai Selatan sub-district, Sinjai district, is classified as optimal and not optimal. society. related to the regulation on early marriage has been going well, but not optimal because of the government's lack of firmness towards people who do early marriage. Internal factors that influence this research are on the basis of their own volition while external factors are influenced by several factors such as the economy, education, or community traditions.

Efektivitas Sistem Informasi Kearsipan Dinamis Terintegrasi (SRIKANDI) Dalam Meningkatkan Indeks Pengawasan Kearsipan Pada Perpustakaan Dan Kearsipan Kabupaten Sinjai

Hainul Hainul — 2025-12-31

This study aims to determine the effectiveness of the implementation of the Integrated Dynamic Archival Information System (SRIKANDI) in improving the archival oversight index at the Library and Archives Service of Sinjai Regency. The background of this study is based on the importance of archive digitization as part of bureaucratic reform and the realization of an electronic-based government system (SPBE). This study uses a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The effectiveness analysis refers to four indicators according to Sutrisno, namely: program understanding, on-target, on-time, and real change. The results show that the implementation of the SRIKANDI application has made a positive contribution to the order, efficiency, and accountability of archive management within the agency. However, several obstacles remain, such as network limitations, lack of technical training, and not all OPDs have used this system optimally. In addition, the use of manual letters is still found, especially from external parties such as student organizations and non-governmental agencies that have not been integrated into the SRIKANDI system. In conclusion, the implementation of SRIKANDI is considered effective in improving the archival oversight index, although its implementation still requires optimization, both from a technical and human resource perspective.